Tuesday, August 30, 2016

Engage People In Conversation and Notice How Everything Gets Better For You!

Want Better?

Do you want your business to do better? Do you want better service? Do you want to avoid being embezzled? Then engage people in conversation.

Initiate Talk, Communicate Better?

I frequently mention, the more people I talk to the more business I get. It is more than just talking as a reaction it is engaging people in conversation as an initiator. In reality I get better service because I engage people in conversation. When it comes to embezzlement, one of the primary reasons why people steal from their employer is they feel underpaid and/or underappreciated. So communicate better, Initiate Conversations With People, to get Better business and service.

Start Talking

So how do you communicate better by engaging in conversation. It starts with hello. It starts with just talking. Then stay there and figure out how to get a conversation going. People expect hello but they come to life when they realize you want to engage with them. 




Reduce the Chance of Embezzlement

To reduce the chances of embezzlement, engage your people you trust with your business to confirm that trust is mutual. Talk to them about what is going on in their lives. Talk to them about what is going on in your business and tell them the story and involve them in it. Make the story evolve as the business develops. You may need a daily story for your employees. Clearly communicate personal things and professional. Let them know what is happening on a regular basis and what you need and expect from them. Then watch their expressions and body language and respond accordingly. Ideally you want your employees, especially the ones with the keys/checks, to want to come to work for you not just for a paycheck. It is you they will be loyal to if you engage them in real conversation.


Wash, Rinse, Repeat.


Initiate Conversation With Strangers - Make It About Them

Talk to strangers by mentioning something that is going on in that moment or ask a question about the moment or what is happening in the world. Ask them what they do or are doing. Eventually they will want to know about you. It may not happen during the first conversation but eventually it will happen if you make it about them.

Wash, Rinse, Repeat


Better Service

Try this, really talk to the person serving you. Ask them questions and have fun. Make it a fun conversation for them. You will see the look in their eye light up. You will get better attention from them because they will want to talk to you. You will get better service because you raised the energy in the personal interaction. So you will get better service and maybe even things without charge.

Wash, Rinse, Repeat


By All Means Talk to Your Accountant

More then likely your Accountant isn't much of a talker and if left to him or her little conversation would take place. But, as with all other service providers if you talk to them and find things that energize them then you will get feedback from them about your opportunities that will be most valuable. But you will likely have to initiate the conversation with them.

I, The CPA Superhero, am a little different because I understand the value of conversation to my clients and to me. At times I focus on your work but then I want to know what the story is behind the numbers so I want to talk to my clients. All number crunching and no play make the CPA Superhero a dull boy and it is boring. So let's talk. 


Wash, Rinse, Repeat


Repeat

Once is not enough. Make it your way. Have ongoing conversations, that means follow up and continue conversations, and the payoff will be great.


Listen and Remember

It goes without saying you have to listen well in this process for this to work for you. But go a step further and remember what people tell you and mention it later. Then you will see the energy go to a whole other level and your success too.


You will thank me later.

So, do you want better return from your investment in your business? Contact the CPA Superhero, who will be happy to talk with you.


Contact the CPA Superhero for help with your business and your life goals. I consult with or coach business owners to manage and grow their business and develop strategies. Additionally, I prepare tax returns for business owners. For over thirty years I have worked with many different successful and unsuccessful business owners and that experience has given me unique insight that you can tap into as one of my clients. So contact me today to setup an appointment to talk about your business and your life goals.


Jeff Haywood, CPA
The CPA Superhero

Business Consultant/Coach
Certified Quickbooks ProAdvisor
217-923-8007
jeff.jhtaxes@gmail.com



The above information is general information and is not all inclusive and as always in your tax situation everything "depends on facts and circumstances." So call me to talk about your specific facts and circumstances.

Thursday, August 25, 2016

Who Is Watching Your Business? Someone Is. Hopefully It Is You.



Who Is Watching Your Business

A few employees from the office went out together for dinner and a movie. It was interesting when charges at a local restaurant and movie theater showed up on the next credit card bill. It was reported to me as suspicious and I took it to the owner. Upon investigation it looked like the employees from the office had charged their night out on a company credit card. But how did they do that? Had the owner given them permission? No, he had not. It was discovered that one of the accountants requested an additional credit card which she used for personal expenses.

At tax time a local tax-preparer called to ask about an employee's W-2. I could not give information about an employees salary but the preparer found two things interesting. One, some one from the firm I worked for would come to him to have their taxes done rather than have them done in house. Second, the salary and of course the taxes withheld seemed way too high. He talked to the owner and we discovered the employee had doctored her W-2. Actually, it looked to me like she adjusted one of her own payroll checks and then printed out the fraudulent W-2. After that she went back in and changed the check back and reprinted the correct W-2 which was filed. It was clever and well thought out. But she was caught.

After that employee was fired and a new office/personal assistant for the owner was hired, I got a call from an older long time customer about a statement that showed an outstanding invoice for her. The problem was she had paid the invoice. What happened was she personally brought her payment in to the office but was not sure who to make the check out to. The new personal assistant told her she would take care of it. We had the customer bring in her cancelled check and it had the assistant's name on it. The assistant had disappeared about week earlier so the owner called the police to press charges. We made sure the police came in to the office so everyone could see what was happening.

Why It Happens

Unfortunately, today many people are dishonest. What did you notice about these situations? What questions do you have? Why would people do this and how did they do it? The why is because of greed and a perceived opportunity. So people actually steal from an accounting firm? How does that happen? Easy, the owner of the firm was distracted by several personal and business problems. But the real problem was the employees knew about it and they knew he was not paying attention.


What Can You Do About It?

You should not have to worry about dishonesty and theft but the reality is you do. What can you do about it? To begin with run credit and background checks before hiring anyone. You also have to pay attention to your financial accounts. It is not enough to pay attention, you have to let everyone know you are watching. You do that by carefully checking each bank and credit card statement every month and every bill your business receives. Then you ask the accountants and the employees questions about the deposits and the bills, checks and charges. In addition match the checks up with your bills. Watch out for fake employees, and watch out for payments of utility and other bills that are too high. A common form of embezzlement is for an accountant to pay both your bill and theirs when they send in a payment for a utility bill for example. Additionally send out out statements for outstanding invoices and call to followup on invoices that remain unpaid. You also need to put checks in place to make sure no one can steal from you and cover it up.

Each month you should also review the financial statements and make sure you understand what they say and the story behind the numbers. Does it make sense that a particular expense started to be higher each month starting a few months ago? Why is that happening?  Ask the manager who oversees it and review the bills with him. Oh, and make sure everyone knows you are checking these things out. The temptation to steal from you is not as great when the threat of getting caught is high.

Another lesson is to get the police involved when you discover a theft in your office. Call them in when other employees are there and the word will get out that you mean to prosecute anyone who steals from you.

Yes, you can create an environment that makes theft unlikely. That doesn't mean it won't happen but there is much you can do. It also really helps if your employees like you. So get to know them and show a real personal interest in them. It is hard to steal from a friend.

Get Professional Help

Taking care of your accounting needs is an enormous challenge. I can help you. While I don't do bookkeeping, I do help my clients to review what their bookkeepers do and we review the financial results on a regular basis and plan for taxes too. Many small business can not afford to high a full time CPA to help them with their accounting and manage their business. Instead you can contract with me to regularly help you manage the books and your business and give you an outside sounding board to discuss your business. I can help you and you can keep your accounting expenses at a manageable level. Call me or send me an email today to schedule an appointment to discuss your situation. My contact information is below.

So, who is watching your business. Hopefully it is you. Likely you can use an extra set of eyes to help you to keep an eye on and manage your business. So again, feel free to contact me to setup an appointment to discuss your situation.

Contact the CPA Superhero for help with your business and your life goals. I consult with or coach business owners to manage and grow their business and develop strategies. Additionally, I prepare tax returns for business owners. For over thirty years I have worked with many different successful and unsuccessful business owners and that experience has given me unique insight that you can tap into as one of my clients. So contact me today to setup an appointment to talk about your business and your life goals.


Jeff Haywood, CPA
The CPA Superhero

Business Consultant/Coach
Certified Quickbooks ProAdvisor
217-923-8007
jeff.jhtaxes@gmail.com



The above information is general information and is not all inclusive and as always in your tax situation everything "depends on facts and circumstances." So call me to talk about your specific facts and circumstances.

Tuesday, August 2, 2016

Knowledge is Power: What Do You Know About Your Business?



Knowledge is power. How is your business doing? Can you talk about how much you have sold and how much profit you have this year? Do you have a good idea how much taxes you will pay this year? The answers to these questions obviously should be yes but you need meaningful and accurate business financials to know these answers. I can help you to get this information and have this knowledge, power, at your fingertips or at a click of a mouse or touch of a screen.

While my main business is preparing income tax returns, I have seen most business lack the information needed for their business to prepare an income tax return and the ability to convert that information into knowledge to make good strategic decisions about their business. To address this need I offer help for business owners to get this information, understand it and make strategic decisions with it.

Call me for my help to get you empowered with this information and converting it to knowledge to help you make decisions that will help your business to succeed. I can help you become empowered to really know your business. I can help you setup your books in Quickbooks online, clean your books up if you already have them set up, work with your bookkeeper to properly use Quickbooks and finally help you understand your business so you can make informed decisions that will help you succeed.

Yes knowledge is power. Call me for my help to tap into this knowledge about your business.

Contact the CPA Superhero for help with your business and your life goals. I consult with or coach business owners to manage and grow their business and develop strategies. Additionally, I prepare tax returns for business owners. For over thirty years I have worked with many different successful and unsuccessful business owners and that experience has given me unique insight that you can tap into as one of my clients. So contact me today to setup an appointment to talk about your business and your life goals.


Jeff Haywood, CPA
The CPA Superhero

Business Consultant/Coach
Certified Quickbooks ProAdvisor
217-923-8007
jeff.jhtaxes@gmail.com



The above information is general information and is not all inclusive and as always in your tax situation everything "depends on facts and circumstances." So call me to talk about your specific facts and circumstances.